Shipping Policy
At SmartBuyIndia, we are committed to delivering your products in a timely manner. We understand the importance of fast and reliable delivery, and we strive to provide you with the best shipping experience. Here’s everything you need to know about our shipping policy:
- Free Shipping: We offer free shipping on all orders within India, with no minimum purchase required. Enjoy hassle-free delivery at no extra cost.
- Shipping Locations: We currently offer shipping across all major cities and towns in India. Whether you’re in Delhi, Mumbai, Bangalore, Chennai, or any other location, we’ve got you covered.
- Order Processing Time: All orders are processed within 1-2 business days (Monday to Friday), excluding weekends and public holidays. You will receive a confirmation email once your order is processed.
- Delivery Time: Estimated delivery time is between 3-7 business days depending on your location. Remote areas may take slightly longer for delivery.
- Shipping Carrier: We use trusted and reliable carriers, including Amazon Cash on Delivery (COD), DTDC, Blue Dart, and India Post, to ensure your order arrives safely and on time.
- Order Tracking: Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
- Packaging: We take extra care to package your products securely to prevent any damage during transit. All items are packed in sturdy, protective packaging materials.
Returns & Exchanges Policy
Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a 15-day return policy on unused products. Here’s a detailed overview of our returns and exchanges process:
- 15-Day Return Policy: You can return unused products within 15 days from the date of delivery. Please note that the product must be in its original condition, with all tags and packaging intact.
- Return Eligibility: Products under ₹50,000 are eligible for return. Products above ₹50,000 are non-returnable due to their high value and customization options.
- Return Process: To initiate a return, you can request a return directly from your account. Go to your Orders section, click on the “Request Return” button next to the product, and follow the prompts. Alternatively, you can email us at sales@smartbuyindia.com to initiate the return process.
- Condition for Returns: Items must be unused, undamaged, and in the original packaging. Products that have been opened, used, or altered in any way will not be accepted for return.
- Non-returnable Items: Products ordered on backorder or custom orders are non-returnable. Please carefully review the product details before making your purchase.
- Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns. SmartBuyIndia is not responsible for any items lost during the return process.
- Refund Process: Once the returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Important Note: Products ordered on backorder or custom orders are non-returnable. Please carefully review the product details before making your purchase.